Terms of Service

Effective Date: 15-April-2025
Last Updated: 28-March-2025

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Welcome to Nexbien Ventures Pvt Ltd ("Nexbien," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website [Insert Website URL] (the "Website") and Learning Management Software (LMS) (collectively, the "Services"). By accessing or using our Services, you agree to abide by these Terms. If you do not agree, please do not use our Services.

 

1. DEFINITIONS

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For the purposes of these Terms of Service, the following definitions apply:

• “User” – Refers to any individual who accesses, browses, registers for, or uses the Services provided by Nexbien Ventures, including but not limited to students, parents/guardians and any other visitors to the platform.

• “Student” – Refers to any individual enrolled in or accessing online tuition services provided by Nexbien. This includes minor students whose accounts are managed or supervised by their parents or legal guardians.

• “Parent/Guardian” – Refers to the legally responsible individual, such as a parent or guardian, who registers on behalf of a minor student, manages their account, and oversees their learning experience.

• “Services” – Refers to all educational services provided by Nexbien, including but not limited to online tuition, live interactive sessions, recorded lectures, educational materials, student assessments, and academic support.

• “Content” – Refers to all materials made available on Nexbien’s platform, including but not limited to study materials, videos, text, images, documents, assignments, software, digital tools, interactive features, and any other resources provided by Nexbien or its Teachers.

• “Account” – Refers to the registered user profile required to access Nexbien’s Services. Accounts may be created by Students, Parents/Guardians (for minors), or Teachers, and each account is subject to Nexbien’s eligibility and verification requirements.

• “Platform” – Refers to Nexbien’s digital ecosystem, including its website, Learning Management System (LMS), mobile applications, and any other digital tools or systems used to deliver educational services.

• “Learning Management System (LMS)” – Refers to Nexbien’s online educational infrastructure that facilitates live classes, recorded sessions, interactive learning, student progress tracking, assignment submissions, and communication between students and teachers.

• “Tuition Fees” – Refers to the charges applicable for enrolling in online tuition services, which must be paid by the Student (or their Parent/Guardian) as per Nexbien’s Payment Policy.

• “Third-Party Services” – Refers to external entities, such as payment gateways, cloud hosting providers, content delivery networks, and other service providers, that facilitate aspects of Nexbien’s platform. Nexbien does not control or take responsibility for Third-Party Services.

• “User-Generated Content” – Refers to any content, including text, images, videos, feedback, ratings, or other materials uploaded, posted, or shared by Users on Nexbien’s platform.

• “Unauthorized Access” – Refers to any activity where a User or third party gains access to an Account or Platform resources without proper authorization, including hacking, password sharing, or data breaches.

• “Intellectual Property” – Refers to all proprietary rights associated with Nexbien’s platform, including but not limited to logos, trademarks, copyrights, software, course materials, lesson plans, and any other original content owned or licensed by Nexbien.

• “Termination” – Refers to the suspension or deletion of a User’s Account due to violation of these Terms, failure to meet eligibility criteria, non-payment of fees, or other reasons deemed necessary by Nexbien.

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These definitions are intended to provide clarity regarding the roles, responsibilities, and key terms associated with Nexbien Ventures’ online tuition services. By using Nexbien’s platform, all Users agree to the terms as defined above.

 

2. USER REGISTRATION & ELIGIBILITY

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2.1 Eligibility Criteria

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• Minimum Age Requirement: Users must be at least 18 years old to create an account and register on Nexbien Ventures' platform. Minors (students below 18 years) may access our tuition services only under the supervision of a parent or legal guardian, who must consent to these Terms of Service on their behalf.

• Accurate Information: All users, including students and parents, must provide accurate, up-to-date, and complete personal information, such as full name and contact details. Providing false or misleading information may result in account suspension or termination.

• Approval of Registration: Nexbien reserves the right to approve, reject, or suspend any user registration at its sole discretion without providing a reason.

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2.2 Account Security

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• User Responsibility: Users are solely responsible for maintaining the confidentiality of their login credentials, including their username and password. Any activity conducted through a user’s account will be considered as their responsibility.

• Unauthorized Access: If a user suspects any unauthorized access, password compromise, or fraudulent activity on their account, they must immediately notify Nexbien via email or customer support. Nexbien will take necessary actions, but it is not liable for any loss arising due to delayed reporting by the user.

• Account Suspension & Termination: Nexbien reserves the right to suspend or terminate user accounts under the following circumstances:

  • Violation of these Terms of Service.

  • Engaging in fraudulent, abusive, or unlawful activities.

  • Sharing login credentials with others, leading to unauthorized access.

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By registering on Nexbien’s platform, users agree to comply with these eligibility and security provisions. Failure to adhere to these requirements may lead to restricted access or permanent removal from the platform.

 

3. SERVICES OFFERED
 

Nexbien Ventures Pvt Ltd provides an online tuition platform catering to students of Class IV to VIII under the CBSE curriculum. The Services include but are not limited to:

• Live Online Classes: Interactive sessions conducted by experienced teachers for Mathematics, English, Hindi, and Kannada.

• Recorded Lessons: Access to recorded classes and supplemental learning material.

• Learning Management System (LMS): A centralized system for students and teachers to manage classes, assignments, and progress tracking.

• Homework and Assignments: Students can submit assignments, and teachers provide feedback through the platform.

• Doubt Resolution Sessions: Students can schedule one-on-one or group doubt-clearing sessions with teachers.

• Parent-Teacher Interaction: Scheduled meetings between parents and teachers to discuss student progress.

• Performance Tracking: Students and parents can track academic performance through detailed reports and analytics.

• Student Assessments: Regular quizzes, tests, and assessments to evaluate learning progress.

• Discussion Forums: A moderated platform where students can interact and seek peer assistance.

• Subscription and Payment Services: Various subscription plans and payment methods to access educational resources.

• Customer Support: Assistance via email and chat for resolving issues related to courses, technical problems, or general inquiries.

• Security and Data Protection Measures: Protection of user data, safe digital transactions, and adherence to privacy policies.

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We continuously enhance our platform by adding new features and improving existing services. Nexbien Ventures Pvt Ltd reserves the right to modify, suspend, or discontinue any part of the Services at its sole discretion, with or without prior notice.

 

4. PAYMENT & FEES

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4.1 Tuition Fees

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4.1.1 Fee Structure:

• Tuition fees are determined based on the course, subject, duration, and the teacher’s expertise level.

• Nexbien Ventures Pvt Ltd ("Nexbien") reserves the right to revise the tuition fees at its discretion. Any changes will be communicated in advance to enrolled students.

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4.1.2 Payment Methods:

• All fees must be paid in full before accessing any classes.

• Payment must be made through the authorized payment gateways listed on the Nexbien website. These may include credit/debit cards, UPI, net banking, digital wallets, or other payment methods as updated from time to time.

• Nexbien does not accept payments made outside the authorized payment channels. Any loss due to unauthorized payments shall not be the responsibility of Nexbien.

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4.1.3 Billing and Invoices:

• Upon successful payment, students/parents will receive an electronic receipt via email.

• If a student requires an invoice for tax or reimbursement purposes, they must request it via the customer support portal.

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4.1.4 Non-Payment Consequences:

• Failure to complete payment may result in restricted access to the learning platform.

• If a student’s payment is delayed beyond a specified period, Nexbien reserves the right to suspend or terminate access to ongoing and future sessions until dues are cleared.

 

5. USER RESPONSIBILITIES

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All users of Nexbien Ventures Pvt Ltd ("Nexbien")—including students and parents—are required to adhere to the following responsibilities while using the platform.

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5.1 General Responsibilities of All Users

• Users must provide accurate, complete, and up-to-date information during registration and maintain the confidentiality of their account credentials.

• Users must not share their login credentials with anyone or allow unauthorized access to their accounts.

• Users are responsible for ensuring stable internet connectivity and using a compatible device to access online classes.

• Users must respect the integrity and security of the platform by not engaging in activities such as hacking, data scraping, or unauthorized access.

• Users must not upload, post, or transmit any offensive, harmful, defamatory, obscene, or illegal content on the platform.

• Any misuse of Nexbien’s platform, including unauthorized recording, sharing, or reproduction of course materials, is strictly prohibited.

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5.2 Responsibilities of Students and Parents

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5.2.1 Attendance & Punctuality

• Students must attend classes on time and be prepared with the necessary study materials.

• Parents should ensure their child’s participation and monitor their academic progress.

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5.2.2 Behavior & Conduct

• Students must maintain discipline and decorum during live sessions and interactions with teachers and fellow students.

• Any disruptive, inappropriate, or disrespectful behavior (e.g., bullying, abusive language, offensive gestures) will lead to disciplinary action, including possible suspension from the platform.

• If a student faces any issue with a teacher or other students, they should report it to Nexbien’s support team instead of engaging in disputes.

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5.2.3 Usage of Study Materials

• Course content, including videos, assignments, and notes, is for personal educational use only.

• Students/parents must not share, distribute, or resell Nexbien’s learning materials to third parties.

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5.2.4 Device & Technical Responsibility

• Students must ensure their devices (computer, tablet, or mobile) meet the technical requirements for online learning.

• Nexbien is not responsible for student-side technical issues such as weak internet connection, incompatible devices, or software failures.

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5.3 Prohibited Activities

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All users are strictly prohibited from engaging in the following activities:

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• Plagiarism: Copying, reproducing, or redistributing Nexbien’s learning materials without permission.

• Cheating or Misrepresentation: Any form of cheating, including unauthorized assistance during assessments.

• Disruption of Services: Attempting to disrupt the platform’s operations through hacking, spamming, or cyberattacks.

• Harassment & Abuse: Any form of verbal, written, or online harassment towards teachers, students, or support staff.

• Unauthorized Business Promotion: Using the platform for advertising, marketing, or soliciting personal business.

• Unauthorized Access & Security Violations: Users must not attempt to gain unauthorized access to Nexbien’s systems, data, or accounts belonging to other users. This includes using backdoors, bypassing security measures, or tampering with Nexbien’s code, software, or servers.

• Automated Data Extraction: The use of bots, scrapers, or automated scripts to extract, copy, or index content from Nexbien’s platform is strictly prohibited.

• Misuse of Communication Tools: Users must not send spam, promotional messages, or unsolicited advertisements through Nexbien’s platform.

• Impersonation & False Representation: Users must not impersonate Nexbien staff, teachers, or other members, or falsify their identity for deceptive purposes.

• External Payments & Circumvention: Students and parents must not engage in off-platform transactions to circumvent Nexbien’s payment system. All course payments must be processed through the platform.

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5.4 Consequences of Violations

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• Nexbien reserves the right to take disciplinary action against users who violate these responsibilities.

• Depending on the severity of the violation, actions may include:

  • Warning or suspension of user access.

  • Permanent account termination without refund.

  • Legal action, if necessary, in cases involving intellectual property theft, harassment, or fraudulent activities.

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• Users violating policies may be permanently blacklisted from re-registering on Nexbien.

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By using Nexbien’s platform, users agree to comply with these responsibilities. Failure to do so may result in penalties, suspension, or permanent removal from the platform.

 

6. INTELLECTUAL PROPERTY RIGHTS

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6.1 Ownership of Intellectual Property

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• All content, materials, and resources available on Nexbien Ventures Pvt Ltd ("Nexbien"), including but not limited to text, videos, graphics, course materials, assignments, assessments, software, website design, logos, and trademarks, are the exclusive property of Nexbien.

• Nexbien retains all intellectual property rights (IPR), including copyrights, trademarks, patents, and trade secrets associated with the platform and its offerings.

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6.2 Restrictions on Use

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Users (including students and parents) are strictly prohibited from:

• Copying, modifying, reproducing, republishing, or distributing Nexbien’s content, materials, or resources for commercial, public, or personal gain without prior written permission.

• Recording, downloading, screenshotting, or sharing online classes, videos, or study materials outside of the Nexbien platform.

• Using Nexbien’s logos, branding, trademarks, or domain names without explicit authorization.

• Creating derivative works based on Nexbien’s courses, training materials, or any proprietary content.

• Removing or altering copyright, trademark, or other proprietary notices on Nexbien materials.

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Note: Violation of these restrictions may lead to immediate suspension or termination of user access and may result in legal consequences.

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6.3 User-Generated Content & Contributions

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• If a user (including teachers and students) submits, uploads, or shares any comments, feedback, questions, study materials, assignments, videos, or other content on Nexbien’s platform, they grant Nexbien a worldwide, royalty-free, non-exclusive license to use, distribute, and modify such content for educational and promotional purposes.

• However, Nexbien will not claim ownership over original user-generated content unless explicitly agreed upon.

• Users are responsible for ensuring that any content they upload does not infringe upon third-party intellectual property rights.

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6.4 Copyright Infringement & Reporting

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• If any user believes that their copyrighted material has been used without authorization on Nexbien’s platform, they may submit a copyright infringement notice to Nexbien’s designated support team at [contact@nexbien.com] with the following details:

  • Full name and contact information.

  • Description of the copyrighted work being infringed.

  • Exact location (URL or section) of the alleged infringement on Nexbien’s platform.

  • A statement confirming that the complainant is the rightful owner or authorized to act on behalf of the owner.

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• Nexbien will promptly investigate and take appropriate actions, including removal of infringing content if necessary.

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6.5 Legal Consequences of Intellectual Property Violations

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• Unauthorized use, reproduction, or distribution of Nexbien’s intellectual property will result in:

  • Immediate suspension or termination of the user’s access to the platform.

  • Legal action, including civil or criminal proceedings, under applicable intellectual property laws in India.

  • Monetary damages, including compensation for losses incurred due to the violation.

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• Nexbien reserves the right to take legal action against individuals or entities that infringe upon its intellectual property rights.

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By using Nexbien’s platform, users agree to abide by these intellectual property terms and acknowledge that violation of these terms may result in serious legal consequences.

 

7. TERMINATION OF SERVICES

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7.1 Right to Suspend or Terminate Services

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Nexbien Ventures Pvt Ltd ("Nexbien") reserves the right to suspend, restrict, or terminate user accounts, access to courses, or any services without prior notice under the following circumstances:

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1. Violation of Terms & Conditions:

   • If a user (student, parent) breaches any of the Terms of Service, Privacy Policy, or any other policies set forth by Nexbien.

   • Repeated failure to comply with online behavior.

2. Non-Payment of Fees:

   • Students who fail to pay the required tuition fees on time may have their access to courses suspended or permanently revoked until outstanding dues are cleared.

   • If a student is found engaging in fraudulent payment activities, Nexbien reserves the right to take legal action.

3. Disruptive or Unethical Conduct by Students:

   • Students engaging in harassment, bullying, offensive language, or misconduct towards teachers, staff, or fellow students will face immediate suspension.

   • Any behavior that disrupts the learning environment, misuse of course materials, or involvement in any fraudulent activities may result in permanent termination.

4. Fraudulent, Abusive, or Unauthorized Activities:

   • Users involved in cheating, hacking, unauthorized access, misrepresentation, sharing login credentials, or any form of cybersecurity threats will be permanently banned.

   • Any attempt to circumvent payment methods, exploit referral programs, or engage in activities harming Nexbien’s reputation or financial interests will lead to strict legal action.

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7.2 Effect of Termination

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Upon termination of a user’s account:

• The user will lose access to all courses, study materials, and related services on the platform.

• No refunds or reimbursements will be provided for payments already made

• Nexbien reserves the right to permanently ban repeat offenders and report violations to appropriate authorities if necessary.

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7.3 Appeal Process

• Users whose accounts are suspended or terminated may submit an appeal within 7 days from the date of termination by contacting contact@nexbien.com with a detailed explanation.

• Nexbien will review appeals on a case-by-case basis and may reinstate access if valid justifications are provided.

• Decisions made by Nexbien in appeal cases will be final and binding.

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By using Nexbien’s platform, users acknowledge and agree to these termination policies. Nexbien reserves the right to modify, update, or enforce stricter policies as needed to maintain a safe, ethical, and high-quality learning environment.

 

8. PRIVACY POLICY & DATA PROTECTION

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Nexbien collects and processes user data in accordance with our Privacy Policy. Key points:

• Personal data (name, email, payment details) is collected for service provision.

• Student performance data is used for academic tracking.

• We do not sell or share user data with third parties without consent.

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For more details, read our Privacy Policy.

 

9. LIMITATION OF LIABILITY

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Nexbien Ventures Pvt Ltd ("Nexbien") aims to provide a seamless and effective online learning experience. However, by using our services, users acknowledge and agree that Nexbien, its directors, employees, affiliates, and service providers shall not be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of data, revenue, or business opportunities arising from the use of our services. The limitations of liability are as follows:

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9.1 Loss of Data or Service Disruptions Due to Technical Failures

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• Nexbien makes every effort to ensure uninterrupted access to its online tuition services. However, we do not guarantee that the platform will always be available, error-free, or free of disruptions.

• Users acknowledge that service interruptions may occur due to server failures, software bugs, maintenance work, cyberattacks, or force majeure events (natural disasters, internet outages, etc.).

• Nexbien is not responsible for any loss of study materials, saved progress, or session records due to technical glitches, accidental deletions, or unforeseen technical failures.

• While we employ robust security measures, Nexbien cannot be held liable for any temporary or permanent service disruptions beyond its reasonable control.

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9.2 Financial Losses Due to Unauthorized Account Access

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• Nexbien employs industry-standard security protocols to safeguard user accounts and payment details.

• Users are solely responsible for maintaining the confidentiality of their login credentials (username, password, OTPs, etc.).

• If a third party gains unauthorized access to a user’s account due to negligence, phishing attacks, or data breaches outside of Nexbien’s control, Nexbien will not be liable for any resulting financial losses.

• Nexbien reserves the right to freeze suspicious accounts and initiate security checks to prevent fraudulent transactions. However, it is the user’s responsibility to report any unauthorized activity immediately.

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9.3 Student Performance Outcomes Resulting from Tuition Services

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• Nexbien provides structured learning programs and experienced educators, but does not guarantee specific learning outcomes, academic success, or examination performance.

• Student progress depends on multiple factors, including individual effort, learning pace, prior knowledge, and personal circumstances.

• Nexbien is not responsible for poor academic results, failure in examinations, or non-improvement despite attending tuition classes.

• The platform offers educational guidance but does not replace formal school education or professional coaching institutes.

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9.4 Acts of Third-Party Service Providers (e.g., Payment Gateways, Hosting Platforms, etc.)

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• Nexbien integrates third-party services, such as payment gateways, cloud hosting providers, video conferencing tools, and learning management systems (LMS).

• Users acknowledge that Nexbien does not control these third-party platforms and cannot be held liable for:

  • Payment processing failures (e.g., declined transactions, payment gateway downtimes, or unauthorized deductions).

  • System crashes, latency issues, or cybersecurity threats from external hosting providers.

  • Data privacy breaches caused by third-party service providers beyond Nexbien’s contractual control.

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• Any disputes regarding financial transactions, refunds, or technical failures related to third-party providers should be resolved directly with the respective service provider.

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9.5 General Limitation of Liability

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• To the maximum extent permitted by law, Nexbien’s total liability for any claims related to its services shall not exceed the amount paid by the user for the specific service in question.

• Under no circumstances shall Nexbien, its directors, employees, or affiliates be liable for indirect or incidental damages, including loss of profits, reputation, goodwill, or business opportunities.

• This limitation applies even if Nexbien has been advised of the possibility of such damages.

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9.6 Indemnification Clause

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By using Nexbien’s services, users agree to indemnify and hold Nexbien harmless from any claims, damages, or losses arising from:

• Violation of these Terms of Service.

• Misuse of the platform, including sharing or distributing unauthorized content.

• Legal claims arising from user-submitted content, interactions with teachers/students, or fraudulent activities.

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By using Nexbien’s platform, users acknowledge and accept the above limitations of liability. Nexbien reserves the right to modify or update this section as necessary to reflect legal or operational changes.

 

10. GOVERNING LAW & DISPUTE RESOLUTION

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• These Terms are governed by Indian laws.

• Any disputes shall be resolved via arbitration in Bangalore, Karnataka.

• If legal proceedings are necessary, they will take place in courts of Bangalore.

 

11. MODIFICATIONS TO TERMS

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• Nexbien may update these Terms at any time.

• Users will be notified of significant changes via email or website notices.

• Continued use of Services after updates signifies acceptance of new Terms.

 

12. CONTACT INFORMATION

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For any queries, complaints, or support, contact us at: Email: contact@nexbien.com

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By using our Services, you confirm that you have read, understood, and agreed to these Terms of Service.